Shipping policy


BYOODE™ SHIPPING POLICY (SOUTH AFRICA)

1. Overview

This Shipping Policy applies to all orders placed with BYOODE™ within South Africa and any applicable international destinations.

By placing an order, you agree to the terms outlined below.

2. Shipping Method

All orders are shipped using:

ARAMEX Store-to-Door Delivery Service

This is a tracked courier service that delivers directly to the customer’s provided address.

3. Delivery Timeframes

Estimated delivery times are:

  • 8 to 11 business days from the date of order confirmation and payment clearance

Please note:

  • Business days exclude weekends and public holidays

  • Delivery times are estimates and may vary depending on courier operations, customs (if applicable), and regional factors

4. Order Processing Time

Orders are typically processed within:

  • 1–3 business days

After processing, your order will be handed over to ARAMEX for delivery.

You will receive a tracking number once your order has been dispatched.

5. Shipping Costs

Shipping fees (if applicable) will be calculated and displayed at checkout before payment is completed.

6. Delivery Responsibility & Delays

While we work closely with ARAMEX to ensure timely delivery, please note:

  • BYOODE™ is not responsible for delays caused by courier services

  • We are not liable for delays due to weather conditions, logistics disruptions, strikes, customs processing, or other circumstances beyond our control

However, we will always assist customers in tracking and resolving delivery issues where possible.

7. Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information.

BYOODE™ is not liable for:

  • Delays

  • Lost parcels

  • Additional costs

resulting from incorrect or incomplete address details provided at checkout.

8. Failed Delivery Attempts

If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Parcel refusal

The customer may be responsible for re-delivery fees.

9. Tracking Information

All orders include tracking.

Once your order is dispatched, you will receive:

  • Tracking number

  • Courier tracking link

You can monitor your shipment through ARAMEX tracking systems.

10. Risk Transfer

Once the parcel has been handed over to ARAMEX, ownership and risk transfer to the customer.

This means BYOODE™ is not responsible for loss or damage during transit, but we will assist in lodging claims with the courier where applicable.

11. Undelivered Orders

If an order is not delivered due to courier issues, we will:

  • Investigate with ARAMEX

  • Attempt redelivery or resolution

  • Offer support where possible in line with courier outcomes

12. Contact Information

For any shipping-related queries:

BYOODE™ Support
Email: support@byoode.co.za or ByoodeZa@gmail.com