Refund policy


BYOODE™ RETURN, REFUND & EXCHANGE POLICY (SOUTH AFRICA)

Last Updated: May 2026

1. Introduction

This Return, Refund & Exchange Policy applies to all purchases made from BYOODE™ (“we”, “us”, “our”) within the Republic of South Africa.

We comply with the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act (ECTA), and all applicable South African consumer protection laws.

This policy forms part of our Terms & Conditions.

2. General Principle

We aim to provide high-quality health and beauty devices and products. Due to the nature of skincare, beauty, and hygiene-related items, strict return conditions apply to protect consumer safety and product integrity.

3. Cooling-Off Period (Online Orders Only)

In line with South African e-commerce law (ECTA), customers may cancel an online order within:

  • 7 (seven) business days after delivery, where the product has NOT been opened, used, or unsealed.

Refunds will be processed within 7–14 business days after we receive and inspect the returned item.

⚠️ This right does NOT apply to products that have been opened, used, or removed from hygiene seals.

4. Hygiene, Beauty & Personal Care Restrictions

For health, hygiene, and safety reasons, the following items are strictly non-returnable and non-refundable once opened or used:

  • Skincare and cosmetic products

  • Conductive gels, serums, or topical treatment products

  • Beauty devices that have been used on the skin

  • Items with broken seals, opened packaging, or missing hygiene covers

This is permitted under South African law where public health and hygiene considerations apply.

5. Health & Beauty Device Returns (BYOODE™ Wand or Similar Devices)

You may return a BYOODE™ device only if ALL the following conditions are met:

  • Product is unused and in original condition

  • Original packaging is intact and undamaged

  • All accessories, manuals, and components are included

  • Hygiene seals remain unbroken (if applicable)

  • Return request is made within 7 days of delivery

If the device has been used, it is not eligible for return due to hygiene reasons, unless it is defective.

6. Defective or Faulty Products (CPA Rights)

In accordance with Section 56 of the CPA:

If a product is found to be defective within 6 months of purchase, you are entitled to:

  • Repair of the product, OR

  • Replacement, OR

  • Refund (at our discretion based on inspection outcome)

This applies only where the defect is due to manufacturing faults and not misuse, neglect, or incorrect handling.

7. Non-Returnable Items

We do not accept returns for:

  • Opened or used beauty/hygiene products

  • Items damaged due to misuse or improper handling

  • Products not returned in original condition

  • Clearance or promotional items marked “final sale” (if applicable)

  • Digital vouchers or downloadable content

8. Return Process

To initiate a return:

  1. Email us at: ByoodeZA@gmail.com

  2. Include order number and reason for return

  3. Wait for return approval and instructions

  4. Ship product back at your cost (unless faulty or incorrect item was sent)

We reserve the right to inspect all returned items before approving refunds.

9. Refunds

Approved refunds will be processed:

  • Within 7–14 business days after inspection

  • To the original payment method only

Shipping fees are non-refundable, unless the return is due to our error or a defective product.

10. Exchanges

We may offer exchanges subject to stock availability. Exchanges are only possible for unused, unopened items meeting return conditions.

11. Risk & Ownership

Risk in returned goods remains with the customer until received by BYOODE™. We recommend tracked shipping for all returns.

12. Legal Rights

Nothing in this policy limits your rights under South African consumer law. Where any inconsistency exists, the CPA will prevail.

13. Contact

For all return or refund queries:

BYOODE™ Customer Support
Email: ByoodeZa@gmail.com